Job Description: Quality Assurance Manager – Home Textiles
About the Role
We are looking for a meticulous and highly experienced Quality Assurance Manager to define, implement, and enforce best-in-class quality standards across our product portfolio.
In this role, you will act as the gatekeeper of product excellence—building robust quality frameworks, establishing testing protocols, and ensuring consistent execution across manufacturing partners. You will work closely with Buying and Design teams to ensure every product meets our standards for durability, comfort, and craftsmanship.
Key Responsibilities
Quality Standards & Frameworks
Establish comprehensive quality manuals, specifications, tolerances, and testing protocols across home textiles
Define clear benchmarks for product performance, consistency, and finish
Supplier Auditing & Compliance
Conduct factory evaluations, capability assessments, and on boarding audits for new and existing vendors
Ensure adherence to quality standards, processes, and social compliance requirements
Testing & Validation
Oversee third-party and in-house testing for key textile parameters
Ensure all products meet defined quality and performance benchmarks before approval
Inline & Pre-Shipment Inspections
Design and implement AQL (Acceptable Quality Limit) inspection frameworks
Monitor inline production quality and conduct rigorous pre-shipment inspections (PSI) to prevent defects
Defect Management & CAPA
Analyze quality failures, customer complaints, and returns to identify root causes
Drive structured Corrective and Preventive Actions (CAPA) with suppliers
Ensure closure and continuous improvement across production cycles
Cross-Functional Collaboration
Partner with Design and Buying teams to review inward
Advise on supplier performance, risk areas, and quality improvements during reviews
Qualifications
Experience
5+ years of hands-on experience in Quality Assurance / Quality Control within the textile manufacturing industry
Strong experience working with vendors and managing production quality at scale
Technical Expertise
Deep knowledge of textile construction, fabric behaviour, dyeing, and finishing processes
Familiarity with international testing standards such as AATCC, ASTM, ISO
Auditing & Inspection
Proven experience in factory audits, vendor evaluations, and AQL-based inspections
Strong understanding of production processes and quality checkpoints
Problem Solving
Strong analytical ability to identify defects, diagnose root causes, an implement corrective actions
Track record of driving continuous improvement with manufacturing partners
Traits
Extremely detail-oriented with uncompromising quality standards
Strong communication and stakeholder management skills
Ability to manage vendors firmly while building long-term partnerships
High ownership mind-set with a focus on delivering a flawless end product