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JOB DESCRIPTION

Senior IT Support Executive

Location

Mumbai, Maharashtra, India

Work Mode

On-site

Employment Type

Full-time

Experience

3–5 Years

About the Role

We are looking for a proactive and technically sound Senior IT Support Executive to manage end-user support, IT infrastructure, and service desk operations. The ideal candidate brings hands-on experience across hardware, software, and IT service management, with the ability to independently resolve issues and support business continuity.

Key Responsibilities

• Serve as the primary point of contact for IT support requests via the service desk — logging, tracking, and resolving incidents within defined SLAs

• Manage and maintain end-user hardware: desktops, laptops, printers, peripherals, and network devices

• Administer and support Microsoft Office 365 suite — user accounts, email, Teams, SharePoint, and OneDrive

• Provide support for Windows OS environments; troubleshoot OS, application, and connectivity issues

• Coordinate with vendors and third-party service providers for hardware procurement, AMC, and escalations

• Maintain IT asset inventory and ensure accurate records of all hardware and software

• Support onboarding and offboarding of employees — device provisioning, account setup, and access management

• Assist in the implementation and adherence to IT Service Management (ITSM) processes (Incident, Change, Asset Management)

• Maintain documentation of SOPs, known issues, and resolution guides

• Support basic network administration — LAN/WAN connectivity, switches, and Wi-Fi access points

Required Skills & Qualifications

• Bachelor's degree in IT, Computer Science, or a related field

• 3–5 years of hands-on IT support / service desk experience

• Proficiency with Microsoft Office 365 administration

• Strong knowledge of IT hardware support — desktops, laptops, printers, peripherals

• Experience with Active Directory — user creation, access permissions

• Good understanding of networking fundamentals

• Excellent troubleshooting and problem-solving skills

• Strong communication and stakeholder management abilities

• Ability to work independently and prioritise in a fast-paced environment

What We Offer

• Opportunity to work in a dynamic, growing organisation

• Collaborative team environment with exposure to enterprise IT operations

• Learning and development support for certifications and upskilling