Handles day-to-day platform execution for the SF/Digital pod. Responsible for posting, scheduling, ORM, and asset coordination across assigned accounts. Reports to the SF/Digital AM.
KEY RESPONSIBILITIES
Execute all posting and scheduling across Instagram, LinkedIn, Facebook, and YouTube.
Manage ORM — respond to comments and DMs within defined SLAs.
Coordinate asset delivery between digital, design, and video teams.
Maintain content calendars and flag gaps or delays to AM immediately.
Support campaign setup and performance tracking.
Compile weekly data and platform reports.
Ensure platform hygiene — no errors, no missed posts, consistent formatting.
REQUIREMENTS
1–2 years of social media management or digital marketing experience.
Hands-on experience with Meta Business Suite, LinkedIn, YouTube Studio.
Highly organised with strong attention to detail.
Fast learner — comfortable adopting new tools including Buffer, Claude, Looker Studio.
Good written communication for captions and basic client-facing updates.
KRAS
Posting Accuracy: Zero missed posts, zero errors across all assigned accounts.
ORM: All comments and DMs responded to within SLA.
Asset Coordination: All assets requested and received with minimum 5 working days lead time.
Reporting: Weekly data reports compiled accurately and submitted on time.