ob Description – Customer Support Executive
Location: Hyderabad
Work Mode: Hybrid
Experience: 0–2 Years
Job Type: Full-time
About the Role
We are looking for a Customer Support Executive to be the first point of contact for our customers. The role involves understanding customer concerns, resolving queries efficiently, and ensuring a smooth and positive customer experience.
Key Responsibilities
Respond to customer queries through phone, email, chat, and other support channels.
Understand customer issues and provide accurate and timely solutions.
Follow up with customers to ensure their concerns are fully resolved.
Escalate complex issues to the relevant internal teams when required.
Maintain accurate records of customer interactions and issues.
Assist customers with product/service-related information and troubleshooting.
Identify recurring customer issues and share feedback with the relevant teams.
Maintain a high standard of customer service and professionalism.
Requirements
0–2 years of experience in customer support, customer service, or a similar role.
Good verbal and written communication skills.
Strong problem-solving and listening skills.
Comfortable working with computers and basic customer support tools.
Ability to handle multiple customer queries and prioritize tasks.
Positive attitude and willingness to learn.
Ability to work in a hybrid setup from Hyderabad.
Salary: ₹6–8 LPA