Community Manager

Role Overview

The Community Manager will own end-to-end engagement for a dedicated language community on

Tamasha.live, acting as the single point of contact (POC) for both users and hosts within that community.

The role is responsible for building a safe, active, and responsive community by resolving doubts and

queries from users and hosts alike, fostering engagement, and surfacing sentiment and issues to internal

stakeholders.

Key Responsibilities

• Act as the dedicated POC for both users and hosts in the assigned language community.

• Respond to doubts, queries, and complaints from users and hosts in a timely, accurate, and

empathetic manner.

• Monitor community conversations to identify recurring issues, sentiment shifts, and emerging trends

among both users and hosts.

• Escalate unresolved or high-priority issues (user- or host-side) to the appropriate internal teams

(Support, Product, Tech) and follow up to closure.

• Build rapport and trust with users and hosts to drive engagement, retention, and a positive

experience on both sides.

• Support hosts with onboarding queries, platform features, earnings/payout doubts, and content or

conduct guidelines.

• Maintain query/response logs for both user and host queries, and share periodic reports on volumes,

turnaround time, and common issue themes.

• Ensure all communication is in line with brand tone, community guidelines, and language/cultural

nuances.

• Support the rollout of new features, announcements, and campaigns within the community, ensuring

both users and hosts are well-informed.

• Flag policy violations, spam, or inappropriate behavior from users or hosts and take/support

moderation actions as per guidelines.

• Collaborate with other language-community managers and cross-functional teams to share learnings

and best practices.

Requirements

• Native or fluent proficiency in the assigned language, both written and verbal, along with working

proficiency in English/Hindi.

• Prior experience in community management, customer support, or social media engagement

preferred.

• Strong communication and interpersonal skills, with a patient and empathetic approach to problem-

solving.

• Ability to multitask and manage high query volumes while maintaining response quality.

• Comfortable working with basic tools/dashboards for tracking queries and reporting.

• Team player with a proactive, ownership-driven mindset.

Reporting & Working Hours

Reports to: Community Management Lead / CX Operations

Working hours and shift structure to be aligned based on community activity patterns, including

weekend/rotational availability as needed.