We are seeking an experienced and detail-oriented ServiceNow Developer with strong expertise in the Develops and supports custom applications for the Supply Chain Centre of Excellence. Collaborates with supply chain, IT, and business teams to automate processes, integrate systems, and improve data visibility. Focuses on scalable solutions, system reliability, and continuous improvement to enhance supply chain efficiency and performance. Candidates will be experienced in leading end to end ServiceNow engagements.
Role and Accountabilities:
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
Design, develop, and deploy custom ServiceNow applications using scoped applications and platform best practices
Lead development using server-side and client-side scripting (Business Rules, Script Includes, Client Scripts, UI Policies)
Architect reusable components, subflows, and integrations using Flow Designer and Integration Hub
Develop and maintain Scripted REST APIs and integrate ServiceNow with external systems using REST/SOAP, OAuth 2.0, and MID Server
Build modern user experiences using UI Builder, Workspaces, and the Now Experience Framework
Implement secure access using roles, ACLs, and application scoping
Optimize performance through efficient GlideRecord usage, indexing, and query tuning
Lead code reviews, enforce development standards.
Collaborate with product owners, architects, and stakeholders to translate business requirements into technical solutions
Perform troubleshooting, debugging, and root-cause analysis in production environments
Ensure compliance with enterprise governance, security, and data-privacy standards
Skills and Experience Requirements:
Strong proficiency in JavaScript(6+years) (ES5/ES6)
Expert-level experience with: GlideRecord, GlideSystem, GlideAggregate
Business Rules, Script Includes, Client Scripts
UI Actions, Catalog Scripts
Extensive experience with Flow Designer, Subflows, and Integration Hub
Strong experience building REST/SOAP integrations and Scripted REST APIs
Solid understanding of: Application scopes, Roles & ACL scripting
CMDB fundamentals and CSDM
Experience with UI Builder, Workspaces, and Service Portal
Knowledge of Import Sets, Transform Maps, and data modeling
CSA & CAD certified. ITSM certification is preferred.
Strong analytical, communication, and client-facing skills
Ability to work in agile and fast-paced environments.
Excellent problem-solving and analytical skills.
Excellent written and oral communication skills.
Skills and Certifications
ServiceNow certifications - ServiceNow System Administrator CSA.
ServiceNow Certified Application Developer
ITIL v3 or v4 Foundation Certification
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills
Strong presentation development and Customer Presentation skills.
Successful teamwork experience & demonstrated leadership abilities.