goodfit

Role Descriptions: Job Title: Salesforce Service Cloud QA Engineer
Experience
5+ Years of overall QA experience, with 3+ years of Salesforce Service Cloud testing experience.
Job Summary
We are seeking a highly skilled Salesforce Service Cloud QA Engineer to ensure the quality, reliability, and performance of Salesforce Service Cloud applications. The candidate will be responsible for test planning, test execution, defect management, automation, and validating end-to-end customer service processes across Salesforce ecosystems.
Key Responsibilities
• Analyze business requirements and prepare test scenarios, test cases, and test data.
• Perform functional, integration, regression, system, and UAT testing for Salesforce Service Cloud applications.
• Validate Service Cloud features including:
o Case Management
o Omni-Channel Routing
o Service Console
o Knowledge Management
o Entitlements & Milestones
o Email-to-Case / Web-to-Case
o Queues & Assignment Rules
o Reports & Dashboards
• Test Salesforce configurations including Flows, Validation Rules, Approval Processes, and Custom Objects.
• Validate integrations between Salesforce and external systems using APIs.
• Execute data validation and data migration testing.
• Log, track, and manage defects through Jira or similar tools.
• Create and maintain automation test scripts and frameworks.
• Collaborate with Business Analysts, Developers, Product Owners, and Release Teams.
• Participate in Agile ceremonies including Sprint Planning, Daily Standups, Reviews, and Retrospectives.
Required Technical Skills
• Strong experience in Salesforce Service Cloud testing.
• Good understanding of Salesforce platform architecture and CRM processes.
• Experience in testing Service Console, Cases, Knowledge, Omni-Channel, and Entitlements.
• Hands-on experience with Salesforce Lightning Experience.
• Test management tools such as Jira, Zephyr, ALM, or Xray.
• Experience in API testing using Postman or similar tools.
• Knowledge of SQL and backend data validation.
• Experience in Agile/Scrum methodologies.
• Strong defect management and root cause analysis skills.
Preferred Skills
• Test automation using Selenium, Provar, Tosca, or Playwright.
Location: Bangalore/Hyderabad
Experience: 5-8 Years


Skills: Salesforce~Digital : Salesforce Service Cloud
Experience Required: 6-8