Salesforce Technical Architect

Responsibilities:

Architecture & Delivery

• Lead architecture and solution design for Salesforce Clouds (Sales, Service, 

Experience) with a strong emphasis on Experience Cloud customer portals for 

external users.

• Define technical architecture for Salesforce solutions including data model, APIs, 

security, performance, and integration with sales/marketing supporting systems 

(MDM, Eloqua, etc.).

• Oversee development best practices, code quality, and scalable designs using 

Apex, LWC, Flows, and other platform tools.

Operations & Support

• Provide ongoing operational oversight of the Salesforce platform, ensuring 

system uptime, performance tuning, and issue resolution in collaboration with IT 

operations.

• Own the platform release management process, including sandbox refreshes, 

deployment pipelines (CI/CD), and regression testing.

• Drive incident response and coordinate root cause analysis and problem 

management for critical Salesforce issues.

Team Management

• Coordinate with a team of 4 Salesforce FTEs (developers, admins, analysts), 

ensuring any Salesforce bugs are remedied correctly, and enhancement requests 

are delivered correctly and on-time.

• Delegate work effectively across projects, support tasks, and enhancements 

while maintaining alignment with roadmap priorities

Stakeholder Engagement

• Partner with functional leads within Sales Ops, Marketing, Business 

Development, Commercial Operations and Legal Operations to gather 

requirements and translate into scalable technical solutions.

• Meet with decision makers, systems owners, and end users to define 

requirements and systems goals, and identify and resolve systems issues

• Act as the point of contact for internal and external audits involving Salesforce 

data access, compliance, and operations.

Requirements:

• Expert knowledge of Salesforce architecture, including Apex, LWC, Visualforce, 

and integrations.

• Extensive experience with Salesforce integrations (REST, SOAP APIs, 

Middleware).

• Deep understanding of Salesforce security, governance, and compliance best 

practices.

• Proficient in Salesforce DX, DevOps, and version control (Git).

• Strong leadership, mentoring, and team management abilities.

• Excellent problem-solving skills with the ability to design complex solutions.

• Ability to communicate technical concepts to non-technical stakeholders 

effectively.

• Experience in Agile methodologies and managing large-scale Salesforce 

Implementations