Change management Specialist
Job Description: We are seeking a skilled Change Management Specialist with proficiency in Salesforce.com, ideally with a Prosci certification or equivalent expertise, a background in technology or digital transformation, and 3 to 4 years of professional experience, including 1 to 2 years in change management and instructional design. As a key member of our team, you will support the smooth integration of change initiatives across our organization.
Responsibilities:
● Change Strategy Development:
○ Assist in the development of change management strategies for Salesforce.com implementations and digital transformation projects.
○ Help analyze the impact of technological changes on business processes and contribute to strategies addressing organizational challenges.
● Prosci Certified or Equivalent Expertise:
○ Support the use of Prosci or equivalent methodology to plan and execute change initiatives.
○ Assist in applying Prosci principles to assess organizational readiness, identify key stakeholders, and develop targeted communication and training plans.
● Training Strategy, Plan, and Development:
○ Assist in designing, developing, and implementing training programs tailored to diverse stakeholders, ensuring the effective acquisition of skills and knowledge for successful Salesforce.com technology adoption.
○ Utilize instructional design principles and adult learning methodologies to create engaging and effective training materials.
○ Provide ongoing support and resources to facilitate continuous learning.
● Stakeholder Engagement:
○ Help identify and engage key stakeholders across the organization to build support for change initiatives.
○ Foster a culture of collaboration and open communication to ensure successful change adoption.
● Communication Planning:
○ Contribute to the development of clear and concise communication plans to articulate the benefits of change and address potential concerns.
○ Assist in implementing communication strategies that resonate with various audience segments.
● Salesforce.com Integration:
○ Work closely with Salesforce.com administrators, business analysts, solutions architects, and developers to understand system changes and ensure alignment with change management strategies.
○ Facilitate the integration of change management processes into Salesforce.com projects.
Qualifications:
● Prosci Certification or equivalent expertise is preferred.
● Demonstrated experience in change management within the context of technology implementations; Salesforce experience is a plus.
● Background in technology or digital transformation projects.
● Minimum of 2 years of instructional design experience.
● Strong analytical and problem-solving skills.
● Excellent communication and interpersonal abilities.
● Proven ability to collaborate with cross-functional teams.
Education:
● Bachelor’s degree in business administration, Information Technology, or a related field. A master’s degree is a plus.
If you are a motivated Change Management Professional with expertise in Salesforce.com, a strong background in instructional design, and a desire to contribute to the success of our organization's transformative initiatives, we encourage you to apply.