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Role Summary
Own end‑to‑end L2 application support for Netcracker OSS platforms, providing deep technical leadership, ensuring stability of OSS ecosystem (Fault, Inventory, Provisioning), and driving operational excellence with strong automation and observability focus.
Key Responsibilities
Lead L2 support operations for Netcracker OSS suite (mandatory) covering:
Fault Management
Inventory Management
Service Provisioning / Activation
Mediation / Integration layers
Act as primary technical escalation point for all NC OSS issues, including production outages and critical incidents
Perform detailed RCA on OSS issues across:
Application layer
Integration layer (northbound/southbound interfaces)
Network-aligned fault scenarios
Drive ITIL processes:
Incident
Problem
Change
Service Requests
Knowledge Management
Work closely with:
Network Operations teams
Infra teams
Vendors (Netcracker / OEMs)
for resolving network-impacting OSS issues
Analyze alarms, logs, and events from OSS systems to identify:
Network faults
Service degradation
Data inconsistencies in inventory/provisioningEnsure high-quality runbooks, SOPs, and knowledge assets specific to NC OSS modules
Identify and implement automation use cases:
Alarm correlation
Auto-ticketing
Log analysis
Predictive detection (AIOps-ready approach)
Mentor L2 team members and guide them on Netcracker OSS architecture and troubleshooting patterns
Mandatory Skills (STRICT)
Strong hands-on experience in Netcracker OSS (NON-NEGOTIABLE)
Must have worked on one or more modules:
Fault Management
Inventory
Provisioning / Activation
Mediation
Strong understanding of OSS architecture and telecom network integration
Experience in incident troubleshooting within NC OSS environments
Hands-on expertise in:
UNIX/Linux (log analysis, scripting)
SQL / PLSQL (data validation, issue analysis)
Knowledge of network concepts:
SNMP
Alarms / traps
TCP/IP basics
Experience with monitoring/observability tools:
Dynatrace
Kibana
OSS-native monitoring
Strong knowledge of ITIL processes (practical execution)
Proven automation mindset (shell scripting / Python / AI-driven ops exposure)
Good to Have
Experience in Netcracker customization or configurations
Exposure to northbound/southbound integrations (APIs, mediation flows)
Experience in large-scale telecom OSS production environments
Exposure to AIOps / AI-based fault prediction / alarm correlation
Knowledge of service assurance and network performance management
Strong stakeholder handling and team leadership experience

Application Support Lead (Telecom – Netcracker OSS)