NOC Engineer

Role Overview

We are looking for a proactive and technically skilled NOC / IT Operations Engineer to monitor, manage, and troubleshoot enterprise IT infrastructure and applications. The role will be responsible for ensuring system availability, responding to incidents, monitoring infrastructure performance, and coordinating timely resolution of operational issues.

The ideal candidate should have strong knowledge of NOC/IT Operations, infrastructure monitoring, networking, Linux/Windows environments, cloud platforms, and observability tools.

Key Responsibilities

• Monitor network, servers, applications, and infrastructure using enterprise monitoring and observability tools.

• Identify, troubleshoot, and resolve infrastructure and application alerts and incidents.

• Perform L1/L2 operational support and escalate complex issues to relevant technical teams.

• Manage incidents, problems, service requests, and changes in accordance with IT operations processes.

• Monitor system availability, performance, capacity, and critical infrastructure metrics.

• Analyze alerts and logs to identify potential performance or availability issues.

• Coordinate with infrastructure, network, cloud, security, and application teams for incident resolution.

• Maintain accurate incident records, troubleshooting steps, and resolution documentation.

• Participate in incident escalation, root cause analysis, and post-incident activities.

• Follow defined SLA, escalation, and operational procedures.

• Support infrastructure across Linux and Windows environments.

• Monitor cloud infrastructure across AWS, Azure, and GCP environments.

• Work in rotational shifts to ensure continuous infrastructure and operational support.

Required Skills & Qualifications

• Strong understanding of NOC / IT Operations processes.

• Good knowledge of network and infrastructure monitoring.

• Understanding of Incident, Problem, and Change Management processes.

• Experience working with ticketing and monitoring tools.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good understanding of Linux and Windows infrastructure.

• Basic-to-good understanding of AWS, Azure, and GCP environments.

• Good understanding of networking concepts, including:

  • TCP/IP

  • DNS

  • HTTP/HTTPS

  • VPN

  • Firewall

  • Load Balancer

• Experience with monitoring and observability tools such as:

  • Grafana

  • Prometheus

  • Nagios

  • Zabbix

  • ELK / OpenSearch

  • Datadog / New Relic or equivalent tools

• Strong communication and escalation-management skills.

• Comfortable working in rotational shifts.

Key Competencies

• Infrastructure Monitoring

• Incident Management

• Network Troubleshooting

• Server Monitoring

• Cloud Monitoring

• Log Analysis

• Alert Management

• IT Operations

• Problem Management

• Change Management

• SLA & Escalation Management

• Technical Troubleshooting

• Stakeholder Communication

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• ITIL certification or knowledge of ITIL practices will be an advantage.

• Relevant certifications in AWS, Azure, GCP, Linux, Networking, or Monitoring/Observability will be preferred.

Ideal Candidate

The ideal candidate should be a hands-on NOC/IT Operations professional with strong monitoring and troubleshooting capabilities, excellent communication skills, and the ability to respond effectively to production incidents in a 24×7 operational environment.