Join our global technology team as a IT Partner Governance Specialist to oversee critical vendor ecosystems, enforce contractual compliance, and mitigate third-party risks. In this fully remote mid-level role, you will hold enterprise vendors accountable to strict SLAs, streamline vendor governance frameworks, and align operational execution with commercial obligations across our managed services network.
Responsibilities
Enforce partner compliance with service level agreements (SLAs), regulatory requirements, and contractual terms.
Lead regular governance reviews with external partners, track operational action items, and ensure total closure of identified gaps.
Produce monthly performance reporting, KPI dashboards, and management information (MI) for leadership.
Structure and establish new vendor contracts while continuously identifying internal process improvements.
Identify operational and commercial partner risks early to prevent organizational impact, supporting audit activities and observation closures.
Act as the key escalation point between internal stakeholders and third-party vendors, resolving disputes constructively.
Requirements
3–4 years of hands-on experience in IT partner governance, vendor management, or managed services oversight.
Bachelor's degree in Engineering (BE/B.Tech) or Master of Computer Applications (MCA).
Demonstrated success enforcing contract terms, managing SLAs, and running vendor performance reviews.
Proven ability to negotiate, resolve operational friction, and influence stakeholders within a matrix management structure.
Strong analytical mindset with high attention to detail in technical and contractual documentation.
Nice-to-Haves
ITIL or COBIT certifications.
Prior experience working with international or large-scale global vendor environments.