Specific Job Duties/Responsibilities:
Perform assigned RCM activities including charge posting, payment posting, AR follow-ups, and patient statement processing.
Achieve daily production targets consistently, with a focus on accuracy and timeliness.
Maintain quality standards (>98% accuracy) while minimizing errors and rework.
Ensure SLA adherence of >95% across client deliverables.
Assist in correcting and resubmitting errors identified during audits or quality checks.
Update task trackers and report daily status to Team Lead/Sr. Executive.
Collaborate with the team to resolve AR and charge clarifications.
Learn and adhere to PMS workflows (IMS/eCW/MicroMD) and SOPs.
Maintain compliance with HIPAA, ISMS, and QMS standards.
Participate in training and actively apply process updates in daily work.
Requirements
Required Skills:
Good communication and problem-solving skills
Proficiency in MS Office (Excel, Outlook)
Strong attention to detail with focus on accuracy
Willingness to learn PMS tools (IMS/eCW/MicroMD) and adapt quickly to updates