What You'll Own
● Managing and mentoring product analysts ensuring they are first responders for all day-to-day system issues at the factory/warehouse level
● First-line escalation point for tech issues that analysts cannot resolve
● Triaging, documenting, and routing unresolved issues to the right teams (SAP, OMS support, UC support, etc.) with clear steps and business impact
● Tracking SLA adherence on issue resolution; maintaining an issue log and identifying recurring failure patterns
● Supporting process documentation for factory/warehouse ops
● Assisting the Supply Chain PM on broader initiatives: KPI tracking, system integration improvements, UAT for new features/releases
What We're Looking For
● 1-3 years of experience in product management, business analyst, or operations roles (Supply chain, logistics, or D2C e-commerce strongly preferred)
● Strong understanding of the end-to-end pre-dispatch workflow - inventory management, GRN and putaway, stock allocation, picklist generation, order manifesting, invoice and e-way bill creation, and label generation
● Hands-on exposure to WMS, OMS, or ERP tools (SAP, Unicommerce, or similar)
● Strong structured thinking - able to triage an ops issue, identify root cause, and communicate a clear next step without being hand-held
● Comfortable working with factory and warehouse teams
● High ownership mindset
● Willingness to travel periodically