About Goodfit
Goodfit is an AI-powered talent platform. Hiring teams use our AI interviews and assessments to screen and evaluate candidates at scale. HR teams use Goodfit beyond hiring too: AI-led employee check-in conversations, exit interviews, and a new Learning module. Recruiters set up role-specific AI interviews and assessments; candidates take them anytime; hiring managers get structured evaluations instead of raw resumes.
Our customers are mostly large Indian enterprises running high-volume hiring. They buy Goodfit on a credit-based model, so their success depends on how quickly they get live, how many interviews they run, and how much value they see per credit.
The role
You will own a portfolio of enterprise accounts from signed contract to renewal: getting them live, driving interview volume, and growing credit usage. You are the customer's main point of contact and their voice inside Goodfit.
What you'll do
Onboarding and adoption
Run kickoff and onboarding for new accounts: set up roles, interview templates and assessments with the recruiting team
Get each account to its first live interviews within the agreed timeline, then to steady weekly volume
Train recruiters and hiring managers; build simple playbooks they can reuse
Account health and growth
Track interview volume, completion rates and credit burn per account; spot drops early and act on them
Run monthly check-ins and quarterly business reviews with HR and TA leaders
Own account expansion: cross-sell employee check-ins, exit interviews and the Learning module to existing hiring customers, and grow usage into new business units, roles and geographies
Own renewals and credit top-ups for your portfolio, including usage summaries and invoice follow-ups
Support and escalation
Be first responder for account issues across Goodfit's own in-app chat, email and WhatsApp; resolve or route within SLA
Log bugs and feature requests in Linear with clear reproduction steps and business impact
Close the loop with customers when fixes ship
Voice of the customer
Bring structured feedback to product: what blocks adoption, what customers ask for, what competitors offer
Keep HubSpot accurate: contacts, notes, health status, renewal dates
Post a short daily update on account activity and open issues
How we'll measure you
Time to first live interview for new accounts
Interview volume and credit utilisation across your portfolio
Gross and net revenue retention (renewals, top-ups, expansion), including modules adopted per account
Support response and resolution time
Customer satisfaction (CSAT / NPS)
What we're looking for
Must-haves
1–4 years in customer success, account management or implementation at a B2B SaaS company
Experience managing enterprise or mid-market accounts in India, with HR, TA or business stakeholders
Clear, confident communication in English, written and spoken; comfortable leading calls with senior HR leaders
Comfort with data: reading usage dashboards, building a simple account health view in Sheets
Ownership mindset: you follow up without being chased and keep commitments to customers
Hands-on with a CRM (HubSpot preferred) and a customer support or live-chat tool
Nice-to-haves
Background in HR tech, recruitment or talent acquisition
Exposure to AI products, or curiosity about how LLM-based tools work
Experience running QBRs, renewals, or upsell and cross-sell conversations
Hindi or another Indian language for client conversations
Early-stage startup experience
Why join
Own real enterprise relationships from day one, not a ticket queue
Work directly with the founding team and shape how customer success runs at Goodfit
See how AI is changing hiring for some of India's largest employers
Room to grow into a senior CSM or CS lead role as the team scales