Job Description – Desktop Engineer
Company: Somany Ceramics Limited
Designation: Desktop Engineer – IT Operations
Location: Kassar, Bahadurgarh, Haryana
Department: Information Technology (IT)
Experience: 3–4 Years
Reporting To: IT Manager / IT Head
About Somany Ceramics Limited
Somany Ceramics Limited is one of India's leading companies in the building materials industry and is recognized among the top 15 global ceramic companies. Established in 1968, the company exports to more than 55 countries and offers a comprehensive range of ceramic tiles, vitrified tiles, sanitaryware and bath fittings.
Job Purpose
We are looking for a proactive and technically skilled Desktop Engineer to manage day-to-day IT infrastructure operations, desktop support, server administration and end-user technical assistance at our manufacturing facility.
The incumbent will be responsible for ensuring smooth functioning of computer systems, network connectivity, IT infrastructure, enterprise applications and information security while minimizing system downtime and ensuring uninterrupted business operations.
Key Responsibilities
1. Desktop & End-User Support
Provide L1/L2 technical support for desktops, laptops, printers, scanners and other IT peripherals.
Install, configure and troubleshoot Windows operating systems and business applications.
Diagnose and resolve hardware, software, email and connectivity-related issues.
Manage user accounts, system configurations, software installations and access permissions.
Ensure timely resolution of IT support tickets and maintain proper documentation.
2. IT Infrastructure & Network Management
Monitor and maintain LAN/WAN, Wi-Fi, VPN and network connectivity.
Troubleshoot network-related issues, including IP configuration, DNS and DHCP.
Support network switches, routers, access points and other IT infrastructure.
Ensure stable connectivity across office and manufacturing operations.
3. Server & System Administration
Assist in managing Windows Servers, Active Directory and Group Policies.
Create, manage and maintain user accounts, permissions and access controls.
Support Microsoft 365 administration, including Outlook and email-related troubleshooting.
Monitor server performance, system availability and storage utilization.
4. IT Security & Data Management
Ensure regular data backups and support disaster recovery activities.
Implement endpoint security, antivirus updates and security patches.
Monitor system vulnerabilities and ensure compliance with IT security policies.
Maintain IT asset inventory, software licenses and hardware records.
5. IT Operations & Maintenance
Conduct preventive maintenance of desktops, laptops, printers and other IT equipment.
Coordinate with vendors and service providers for hardware repairs and IT infrastructure maintenance.
Maintain IT documentation, asset registers and issue-resolution records.
Support enterprise applications such as SAP, ERP and CRM from an end-user perspective.
Ensure uninterrupted IT support for manufacturing and administrative operations.
Technical Competencies
Windows 10/11 installation, configuration and troubleshooting.
Windows Server and Active Directory administration.
DNS, DHCP, Group Policy and user access management.
Microsoft 365 administration and Outlook troubleshooting.
LAN/WAN, Wi-Fi, VPN and basic network troubleshooting.
Hardware troubleshooting, desktop assembly and peripheral configuration.
Antivirus, endpoint security, patch management and data backup.
Basic knowledge of virtualization and disaster recovery.
Functional Competencies
Desktop and end-user technical support.
IT infrastructure monitoring and maintenance.
IT asset and inventory management.
IT helpdesk and incident management.
Vendor coordination and service management.
IT documentation and compliance.
Behavioural Competencies
Strong troubleshooting and analytical abilities.
Good communication and interpersonal skills.
Customer service orientation and problem-solving approach.
Ability to work independently and manage multiple priorities.
Proactive approach towards identifying and resolving technical issues.
Strong ownership and accountability.
Preferred Experience
Experience working in a manufacturing plant or industrial environment will be preferred.
Exposure to IT infrastructure management in a multi-user environment.
Knowledge of IT service management practices (ITIL preferred).
Familiarity with ISO 27001 and IT security compliance requirements will be an added advantage.
Experience supporting enterprise applications such as SAP/ERP/CRM.
Educational Qualification
Diploma / Bachelor's Degree in Computer Science, Information Technology, Computer Applications or a related discipline.
Relevant IT certifications such as Microsoft, CompTIA or networking certifications will be an added advantage.
Key Performance Indicators (KPIs)
Timely resolution of IT support tickets and end-user issues.
Minimum system downtime and improved IT infrastructure availability.
Effective maintenance of IT assets and inventory records.
Timely completion of preventive maintenance and security updates.
Compliance with IT policies, backup schedules and security standards.
User satisfaction and quality of IT support services.