L2 Operations Engineer – Data Tribe
Level 2 operations role for data and analytics platforms.
Support level L2 Operations Domain Data & Analytics Platforms Scope Power BI, Snowflake, Tableau, Platform Access, Licences & Stability
Support the client's data and analytics platforms, with Power BI and Tableau at the core. Resolve L2 incidents and escalate to L3 when needed.
Process
• End-to-end incident management, from L1.5 escalation to closure.
• Fix L2 production break-fix issues. Escalate to L3 with findings.
• Analyse application stability and tune performance.
• Manage user access to data platforms.
• Track software licences and expiry dates.
• Work with admin teams on user, space and server patch queries.
• Join RCA and Defect Elimination Plan (DEP) reviews.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Update SOPs and knowledge-base articles.
• Work with Database, Hosting, IDAM and Network on cross-tower issue
Tools
Category Technology / Tool Required Expertise (1–3)
Cloud Platforms AWS (primary) 2
Ingestion Tools Fivetran, AWS Glue 2
Orchestration Airflow 2
Data Warehousing Snowflake 3
Security DV Engine(Inbuilt) 2
Data Transformation DBT 3
BI Platforms Power BI, Tableau 2
MDM Informatica MDM 2
Monitoring Datadog, Cloud-native monitoring/alerting tools (e.g., AWS CloudWatch) 2
CI/CD & Infra Terraform, Github 2
Incident Management Service Now 3
User Stories Management
Technologies
• Business intelligence and analytics platforms
• SQL and relational databases
• Application stability and performance tuning
• User access, space and licence management
• Data pipelines and ETL
• Python scripting
Experience
• 12 Years of L2 data platform support experience
• 24x7 support environment
• Tableau or Power BI administration: access, data
Business intelligence and analytics platforms
• SQL and relational databases
• Application stability and performance tuning
• User access, space and licence management
• Data pipelines and ETL
• Python scripting
Experience
• 12 Years of L2 data platform support experience
• 24x7 support environment
• Tableau or Power BI administration: access, data sources and refresh failures
• Production break-fix and escalation
• Licence and access management
• Working SQL knowledge
• ITSM incident, problem and change processes
• Clear written and spoken English
Certifications
• Microsoft PL-300 (Power BI Data Analyst)
• Tableau Desktop or Serve