We are seeking a Senior Veeva Vault CRM Business Analyst to drive the execution of core commercial and medical capabilities across our enterprise life sciences operations. Working onsite, you will serve as the primary functional bridge between commercial operations, medical affairs, and technical engineering teams—translating field sales dynamics, territory alignments, and engagement strategies into scalable Veeva Vault solutions.
Responsibilities
Lead end-to-end requirements elicitation, workflow analysis, and functional design across core Veeva Vault CRM capabilities, including Interactions, Event Management, Medical Affairs, Alignments, and Multichannel Cycle Plans (MCCP).
Translate complex commercial strategies into detailed user stories, functional specifications, acceptance criteria, and process maps within an Agile framework.
Partner with technical teams to validate Vault configurations, object models, lifecycle workflows, security profiles, and system integrations.
Define and execute comprehensive User Acceptance Testing (UAT) strategies, including test script authoring, defect triage, and business sign-off.
Partner with commercial reporting teams to specify and validate MyInsights dashboards and reports, driving actionable execution for field teams.
Manage dedicated workstreams and backlogs, balancing stakeholder priorities against sprint timelines and business milestones.
Requirements
5+ years of business analysis experience dedicated to the pharmaceutical, biotechnology, or life sciences industry.
Hands-on functional expertise with Veeva Vault CRM and related Vault modules, specifically covering Targeting & Segmentation, Alignments, Medical Affairs, and Events.
Demonstrated command of the Veeva Vault architecture, including document and object lifecycles, permissions, workflow mechanics, and data integration patterns.
Proven track record leading structured requirements gathering, Agile sprint ceremonies, user story refinement, and cross-functional workstreams.
Exceptional stakeholder management capabilities, with the ability to reconcile competing priorities across sales, medical, compliance, and technical groups.
Nice-to-Haves
Direct experience executing enterprise Veeva implementations, platform migrations, or major version upgrades.
Formal Veeva Vault Administrator certification.
Functional understanding of integrations between Veeva Vault CRM and upstream/downstream systems, such as MDM, data warehouses, or marketing automation platforms.