Finacle L2 Support Engineer
Location: Hyderabad | Experience: 4+ years
Role: Handle Finacle production issues that L1 can't solve. Find the root cause, fix the issue, and work with the L3/development team when needed.
Must have
4+ years of Finacle support, with strong L2 production support experience
Strong SQL/PL-SQL to check issues and correct data
Working knowledge of Finacle modules (CBS, loans, deposits, CRM, etc.)
Clear understanding of EOD/BOD and how to fix batch failures
Finacle scripting/customization (CuST, HFSI)
Knowledge of integrations (APIs, MQ)
Experience working with a bank client
Unix/Linux, log checking and troubleshooting
Incident and problem management (ITIL) and meeting SLAs
What you will do
Solve issues escalated by L1 within SLA
Find the root cause and raise problem tickets for repeated issues
Support UAT, releases and patches
Coordinate with L3, vendors and business users
Guide and support the L1 team