Finacle L1 Support Engineer
Location: Hyderabad | Experience: 2+ years
Role: First-line support for the Finacle core banking system. Monitor the system, log issues, resolve simple ones and escalate the rest.
Mandatory skills
2+ years of hands-on Finacle support (CBS, deposits, loans or a similar module)
Banking domain exposure
Knowledge of Finacle menus and basic configuration
Ticketing tool experience (ServiceNow, Remedy or similar) with SLA adherence
Basic SQL (queries, data checks)
Basic Unix/Linux commands
Understanding of core banking operations: accounts, transactions, EOD/BOD
Shift flexibility
Responsibilities
Monitor the application and EOD/BOD batch jobs, and report failures
Log, categorize and resolve L1 incidents and user queries
Escalate unresolved issues to L2 with proper details
Maintain incident records and shift handover notes