Role Overview
We are looking for a proactive and customer-focused Senior Executive – Pre-Sales to support the sales team by managing incoming leads, understanding customer requirements, providing project information, and driving qualified leads toward site visits and further sales engagement.
Key Responsibilities
Handle inbound and outbound leads through calls, emails, WhatsApp, and other channels.
Understand customer requirements, budget, preferences, and purchase intent.
Provide customers with accurate information about projects, configurations, pricing, amenities, location, and payment plans.
Qualify leads based on customer requirements and purchase potential.
Schedule and coordinate site visits for qualified prospects.
Follow up with leads regularly to improve site-visit and conversion ratios.
Maintain accurate lead and customer information in the CRM system.
Track lead status, follow-ups, site visits, and conversions.
Coordinate closely with the Sales/Closing team for smooth lead handover.
Re-engage existing and inactive leads to generate additional opportunities.
Prepare daily/weekly reports on lead generation, follow-ups, site visits, and conversions.
Ensure timely response to customer queries and maintain a positive customer experience.
Achieve assigned KPIs related to calls, lead qualification, site visits, and conversions.
Required Skills
Excellent verbal and written communication skills.
Strong customer handling and relationship-building abilities.
Good convincing and negotiation skills.
Strong follow-up and lead-conversion skills.
Ability to understand customer requirements and recommend suitable projects.
Working knowledge of CRM systems and MS Excel.
Good knowledge of the local real estate market is preferred.
Target-oriented and comfortable working in a fast-paced sales environment.
Qualification
Graduate in any discipline.
MBA/PGDM in Marketing/Sales will be an added advantage.
Preferred Experience
2–5 years of experience in Pre-Sales/Inside Sales, preferably in the Real Estate industry.
Candidates from real estate developers, brokerage firms, property portals, or related industries can be considered.