Location: Bangalore
Experience: 7–15 Years
Employment Type: Full-Time
Role Overview
The Studio Head will be responsible for leading and managing the overall performance of the assigned studio as an independent business unit. The role requires a strong operations and business leader who can drive revenue, team performance, customer experience, and operational excellence.
Interior Design background is not mandatory. Candidates from retail, home improvement, furniture, consumer durables, hospitality, customer experience, or operations-driven businesses with strong team and revenue management experience are encouraged to apply.
Key Responsibilities
Business & Revenue Ownership
Own and deliver studio revenue, collections, profitability, and business growth targets.
Drive lead conversion, sales performance, and customer acquisition.
Monitor business KPIs and implement corrective actions to improve performance.
Ensure achievement of monthly, quarterly, and annual targets.
Team Leadership & Capability Building
Recruit, train, mentor, and develop studio teams.
Drive productivity, accountability, and performance across all functions.
Conduct regular performance reviews and coaching sessions.
Build a high-performance and customer-centric culture.
Studio Operations & Process Excellence
Ensure smooth day-to-day studio operations.
Maintain adherence to SOPs, operational processes, and service standards.
Monitor showroom/studio readiness, infrastructure, and customer experience.
Drive operational efficiency and continuous process improvements.
Customer Experience & Escalation Management
Ensure exceptional customer experience throughout the customer journey.
Manage customer escalations and drive timely resolutions.
Monitor customer satisfaction metrics and implement improvement initiatives.
Build long-term customer relationships and referral opportunities.
Cross-Functional Coordination
Collaborate with Sales, Operations, Execution, Supply Chain, Installation, and Support teams.
Ensure seamless project execution and service delivery.
Resolve operational bottlenecks and drive faster issue resolution.
Performance Analytics & Reporting
Monitor revenue, productivity, customer satisfaction, collections, and operational metrics.
Conduct business reviews and present performance updates to leadership.
Use data-driven insights to improve studio performance.
Desired Candidate Profile
Bachelor's Degree in any discipline.
7–15 years of experience in Operations, Retail, Customer Experience, Business Management, Studio Management, Branch Management, or Center Operations.
Proven experience in handling teams, revenue targets, and business operations.
Strong leadership, communication, and stakeholder management skills.
Experience managing customer escalations and driving service excellence.
Ability to lead a studio/business unit with complete ownership mindset.
Preferred Industry Background
Home Interiors
Furniture Retail
Modular Kitchens & Wardrobes
Retail Operations
Consumer Durables
Home Improvement
Real Estate Services
Hospitality Operations
Experience Centers / Premium Retail Stores
Key Skills
Studio Operations
Team Management
People Leadership
Revenue Management
Business Operations
Customer Experience
Escalation Management
Collections
Performance Management
SOP Compliance
Business Development
Stakeholder Management
Cross-Functional Coordination
Retail Operations
Profit Center Management