SoSC - Citrix Information Systems Architect - Advanced - 9740

Daily Duties / Responsibilities

Candidate must be able to meet all CUI Requirements.

Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems.  Job duties will include, but are not limited to the following:

Responsibilities:
* Providing level-2 and level-3 technical support for Citrix / XenApps server environment
* Monitoring of VDI platform with various client tools Netscaler, ControlUP)
* Support will include:

VDI End-User Sessions
VDI Stack
* Level-2 management and technical support
* Ensuring virtual sessions are working as intended
* Handling IT- VDI related requests or inquiries received by client helpdesk
* Ensuring all Citrix platform server systems under management have updated software patches
* XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
* Ensure high levels of client satisfaction for the products/solutions which are supported
* Addresses all technical questions around VDI and Citrix
* Participate in client meetings to update team members
* Ability to be the technical Subject Matter Expert within the Environment
* Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.

• Qualifications Skills, Experience & Qualifications :
  * Advanced system testing tool knowledge & experience
  * Strong technical experience with the following technologies:

Citrix Xen Desktop
Citrix Xen Server
* Microsoft Windows infrastructure.
* Ability to work well within a team environment
* Experience with Workflow analysis
* Technical collaboration for client problem solving
* Ability to apply best practices to ensure maximum amount of production

* Ability to provide one-on-one training to teammates

Required Skills (rank in order of Importance):

• 5+ years of experience with Citrix XenApp

• 5+ years of experience with XenServer Administration

• 5+ years of experience with Microsoft Windows Servers

• 5+ years of experience with Citrix App Layering

Preferred Skills (rank in order of Importance):

• Experience troubleshooting systems, identifying root cause, and creating action plans to resolve issues

• Experience working within complex VDI environment. 

Required Education: 

An Associate degree in computer science or  a related field, or equivalent relavent experience.

Required Certifications:

Citrix Administrator certification

CUI Requirements:

• I understand that only the workspaces designated for this project and that are specified in the approved Technology Control Plan (TCP) or granted by the Office of Export Control and Research Security (ECRS), may be used to access, process, store, or transmit regulated research data.

• I understand that I must use the Granite Secure VDI to view, store, process, or transmit regulated research data (CUI, Export Control, etc.) from onsite University work locations and/or my approved remote work site as defined in my approved remote work agreement. (CMMC v2: PE.L2-3.10.6)

• The computer screen should not be facing windows, and open doors where it can be viewed by people who have not been CUI approved and that they should lock their computer when not being near it

Additional Skills:

• Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

• Ability to effectively communicate with large or small groups of people through written or spoken communication

• Must be a self-starter demonstrating the willingness to address / resolve ambiguity and co