Job Summary
We are looking for a results-driven Account Manager to manage client relationships, drive account growth, and ensure successful delivery across assigned accounts. The role requires strong stakeholder management, commercial acumen, and coordination with internal teams to meet client expectations.
Key Responsibilities
Manage and grow assigned client accounts
Act as a trusted point of contact by understanding client business needs and workforce requirements
Own end-to-end account management including demand intake, delivery coordination, and client satisfaction
Work closely with internal delivery teams to ensure timely closures
Identify opportunities for account expansion through upselling and cross-selling
Lead commercial discussions including pricing, contracts, and renewals
Track and manage KPIs such as fulfillment ratio, turnaround time, and quality metrics
Handle client escalations and ensure service excellence
Forecast demand and support revenue planning
Maintain accurate account records and reports using CRM/ATS tools
Required Skills & Qualifications
Bachelor’s degree in Business, HR, or a related field
Proven experience in account management or staffing services
Strong client relationship and stakeholder management skills
Excellent communication, negotiation, and presentation abilities
Ability to manage multiple accounts in a fast-paced environment
Strong analytical and problem-solving skills
Experience with contract, contract-to-hire, and permanent hiring models
Proficiency with CRM and ATS platforms
Preferred Qualifications
Experience managing enterprise or global clients
Background in staffing or consulting organizations
Exposure to offshore/onshore delivery models