Ready to launch your hospitality skills into a high-growth tech career?
This is your chance to leverage your hotel management expertise to build lasting relationships with our clients and drive their success. As an Associate Customer Success, you will be a key point of contact, ensuring our clients maximize the value of our software and achieve their business goals.
Responsibilities
Act as the primary point of contact for a portfolio of clients, building strong relationships and trust.
Proactively identify and address client needs, escalating issues as needed.
Conduct regular check-in calls and business reviews to monitor client health and progress.
Collaborate with internal teams (Product, Engineering, Sales) to advocate for client needs
Track and report on key client metrics
Requirements
Bachelor's degree in Hotel Management or a related field.
Excellent communication, interpersonal, and presentation skills.
Strong problem-solving and analytical abilities.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Onsite availability & flexibility to work in night shifts
Nice to Haves
Experience in a client-facing role within the hospitality industry.
Additional language proficiency.
What We Offer
Competitive salary and benefits package.
Comprehensive training and development program.
Opportunity to work with a talented and supportive team.
Significant career growth potential within a rapidly expanding company.
Exposure to cutting-edge technology and innovative solutions.
Company-sponsored social events and team-building activities.