Senior System Admin Engineer Engagement Details Number of Resources Duration 2 Location 2 years, renewable Required Experience Onsite Minimum 5 years Key Responsibilities • Leading a team of system administrators, providing direction, guidance, and support in their daily activities, setting performance goals, conducting performance evaluations, and fostering a positive and collaborative team culture. • Overseeing the administration, configuration, and management of applications and services across the SDD, ensuring their availability, performance, and security. This includes managing application servers, databases, middleware, and other components of the application and service stack. • Managing and resolving incidents related to applications and services, coordinating with relevant teams, and ensuring timely resolution and minimal impact on business operations. • Identifying and addressing recurring issues, analyzing root causes, and implementing permanent fixes to prevent future incidents. • Planning, coordinating, and implementing changes to applications and services, ensuring proper testing, documentation, and communication to minimize risks and disruptions. • Managing relationships with vendors and third-party service providers, coordinating support and maintenance activities, and ensuring compliance with contractual agreements. • Monitoring and analyzing the performance and utilization of applications and services, identifying areas for optimization, and implementing performance tuning measures. • Ensuring applications and services are secured and compliant with relevant policies, standards, and regulations, including data privacy and protection requirements. • Maintaining documentation of application and service configurations, processes, and procedures, and providing regular reports on team performance, incident trends, and service levels. • Identifying opportunities for process improvements, automation, and optimization, and driving initiatives to enhance the efficiency and effectiveness of application and service administration activities. Skills • Strong understanding of the technical aspects of the applications and services being managed. This includes knowledge of operating systems, databases, networks, and other relevant technologies. • Effectively lead and manage a team of administrators. This includes setting goals, providing guidance, delegating tasks, and motivating team members to achieve their best performance. • Dealing with complex technical issues and challenges and be able to analyze problems, identify root causes, and come up with effective solutions in a timely manner. • Effectively communicate with team members, stakeholders, and other departments within the SDD. This includes both verbal and written communication skills. • Skilled in planning and organizing tasks and resources to ensure that projects are completed on time and within budget. This includes creating project plans, setting priorities, and managing resources efficiently. • Adapt to changes in technology, processes, and priorities. This includes being flexible in approach and open to learning new skills. • Ensure that the team follows proper documentation practices, such as documenting system configurations, changes, and incidents. Qualification • The period of work experience in the job field should be (6) years or more for holders of a bachelor’s degree or holders of a master’s degree (national cadre - third degree). Experience • 6 years or more in the same or related field.