Job Purpose:
The IT Support Engineer will be a key member of the Bloom Holding IT department providing technical assistance and support for endpoint systems, software, and hardware. This role involves troubleshooting, resolving issues, and providing IT support for end users. The ideal candidate will have strong technical knowledge, communication skills, and the ability to work efficiently under pressure.
Candidate should have minimum 6 Years of relevant experience.
Should be able to work both as part of a team and under own initiative.
Should carry a positive attitude towards end user support
Key Accountabilities:
Provide first and second-level support for desktop hardware, software, and peripheral devices.
Provide first and second-level support for desktop hardware, software, and peripheral devices.
Diagnose and resolve issues related to operating systems (Windows, Mac), applications, networking, and hardware malfunctions
Install, update, and configure operating systems, software applications, and system patches
Onboarding and Offboarding IT devices for end users based on the new joiners and exist users
Offer support to end-users in a friendly and effective manner. Assist with user account setup, password resets, and software usage
Log all support requests, incidents, and resolutions in the IT ticketing system. Ensure timely resolution and follow up with users.
Maintain documentation for system configurations, troubleshooting steps, and user guides.
Manage user accounts, security groups, and organizational units (OUs) using Active Directory Users and Computers (ADUC). Perform user provisioning, de-provisioning, and password management.
Implement and maintain Group Policies for security, system configuration, and user settings across the domain.
Configure and maintain user accounts, groups, licenses, and permissions within the Microsoft 365 admin portal.
Create, modify, and delete user accounts, manage mailboxes, shared mailboxes, and distribution groups within the Microsoft 365 Admin Center.
Exposure in managing the Active Directory and M365 components would be an added advantage.
Automate daily and repetitive tasks with PowerShell scripts
Monitor and maintain the endpoint backup with enterprise backup solutions such as SolarWinds and Veeam.
Maintain the IT assets and up to date inventory on the Asset Management system.
Educational Requirements / Other Qualifications
Bachelor’s Degree in any computer stream (3-4 Yrs)
Experience required
Minimum 5+ Years of relevant experience.
Technical Skills
Strong knowledge of desktop operating systems (Windows 10/11, MacOS).
Proficient in Microsoft Office Suite and other common software applications
Experience with Active Directory, remote desktop tools, and ticketing systems.
Ability to diagnose hardware and software issues and recommend solutions.
Proficiency in Active Directory and Group Policy management and troubleshooting.
Knowledge of Microsoft 365 applications and services, including Exchange Online, Teams, OneDrive, SharePoint, and Office applications.
Ability to manage Exchange Online, user mailboxes, and distribution groups
COMPETENCIES:
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.