JOB DESCRIPTION
Senior IT Support Executive
Location
Mumbai, Maharashtra, India
Work Mode
On-site
Employment Type
Full-time
Experience
3–5 Years
About the Role
We are looking for a proactive and technically sound Senior IT Support Executive to manage end-user support, IT infrastructure, and service desk operations. The ideal candidate brings hands-on experience across hardware, software, and IT service management, with the ability to independently resolve issues and support business continuity.
Key Responsibilities
Serve as the primary point of contact for IT support requests via the service desk — logging, tracking, and resolving incidents within defined SLAs
Manage and maintain end-user hardware: desktops, laptops, printers, peripherals, and network devices
Administer and support Microsoft Office 365 suite — user accounts, email, Teams, SharePoint, and OneDrive
Provide support for Windows OS environments; troubleshoot OS, application, and connectivity issues
Coordinate with vendors and third-party service providers for hardware procurement, AMC, and escalations
Maintain IT asset inventory and ensure accurate records of all hardware and software
Support onboarding and offboarding of employees — device provisioning, account setup, and access management
Assist in the implementation and adherence to IT Service Management (ITSM) processes (Incident, Change, Asset Management)
Maintain documentation of SOPs, known issues, and resolution guides
Support basic network administration — LAN/WAN connectivity, switches, and Wi-Fi access points
Required Skills & Qualifications
Bachelor's degree in IT, Computer Science, or a related field
3–5 years of hands-on IT support / service desk experience
Proficiency with Microsoft Office 365 administration
Strong knowledge of IT hardware support — desktops, laptops, printers, peripherals
Experience with Active Directory — user creation, access permissions
Good understanding of networking fundamentals
Excellent troubleshooting and problem-solving skills
Strong communication and stakeholder management abilities
Ability to work independently and prioritise in a fast-paced environment
What We Offer
Opportunity to work in a dynamic, growing organisation
Collaborative team environment with exposure to enterprise IT operations
Learning and development support for certifications and upskilling