The Opportunity
Zoko is the leading WhatsApp Marketing platform for Shopify brands. We help brands turn conversations into revenue.
Most "Onboarding Managers" are just glorified support agents who send welcome emails and hope the customer figures it out. That is not this role.
We are looking for a Hunter. Your mission is simple but hard: Take a new customer from "Signed Up" to "Making Money" in 30 days or less.
You will not just "manage relationships." You will be a Project Manager, a Technical Consultant, and a Revenue Strategist all rolled into one. You are the reason our customers succeed, not just a person they call when they are confused.
What You Will Actually Do (The Mission)
1. Own the "Time-to-Value" Clock
Your metric is Speed. From the moment a contract is signed, the clock is ticking. You must get the customer integrated, verified, and launching their first broadcast campaign within 7 days.
You will chase down Marketing Directors, nag Developers to install scripts, and bypass blockers to get the deal live.
2. Be the "Technical Physician"
You don't need to be a coder, but you must know how the internet works.
If a customer says "It’s not working," you don't just forward the ticket to Engineering. You inspect the payload, check the Shopify webhook, test in Incognito mode, and isolate the variable. You solve 80% of issues yourself.
3. Consult, Don't Just Support
Customers will ask: "How do I set this up?"
You will answer: "Here is the best setup for your specific business model to get 10x ROAS."
You will push back on bad ideas (e.g., spamming old lists) and guide them toward high-revenue automation flows (Abandoned Cart, COD Confirmation).
4. Triage Like a Medic
You will juggle 50+ onboardings at once. You must ruthlessly prioritize.
You know that a "Live Outage" for a $5k customer is more important than a "Typo Report" from a $50 customer. You protect revenue first.
Who You Are (The Persona)
You have "High Agency": When you hit a roadblock, you don't wait for your manager to help you. You find a window, a back door, or a sledgehammer. You unblock yourself.
You are "Impatient for Results": You hate seeing an account sit idle. It bothers you personally when a customer isn't using the tool they paid for.
You speak "Shopify": You understand E-commerce. You know what ROAS, AOV, and CLTV mean. You can talk to a Founder about profit margins and a Developer about API keys in the same hour.
You have Thick Skin: You can handle high-pressure situations. When a customer is angry, you don't panic - you de-escalate, take ownership, and solve the problem.
Requirements
Experience: 2-4 years in B2B SaaS Onboarding, Implementation, or Technical Account Management.
Tech Stack: Familiarity with Shopify is a massive plus. Comfortable with tools like Intercom, Postman (basic), and Google Sheets.
Communication: Elite verbal and written English. You can explain complex technical concepts to non-technical people using simple analogies.
Why Join Zoko?
No Red Tape: We are a startup. If you have a better way to do something, we implement it today.
Real Impact: You aren't a cog in a machine. You are directly responsible for the revenue growth of hundreds of brands.
Growth: This role is the training ground for our future leaders. If you solve the current problems well, you will be give more complex problems to be solved in the future.