Job Description – Salesforce QA Engineer

Position Details

• Role: Salesforce QA Engineer

• Experience: 2–3 Years

• Work Location: Remote

• Employment Type: Full-Time

About the Role

We are looking for a Salesforce QA Engineer with hands-on experience in testing Salesforce Sales Cloud and Service Cloud applications. The ideal candidate should have strong exposure to real-time business process validation, functional testing, regression testing, and end-to-end CRM workflows.

The candidate should be able to understand business requirements, validate Salesforce configurations, support UAT activities, and work closely with developers and business stakeholders to ensure high-quality application delivery.

Key Responsibilities

• Perform functional, regression, integration, and end-to-end testing for Salesforce applications.

• Validate Sales Cloud and Service Cloud business processes and workflows.

• Test Opportunity Management processes including opportunity creation, stage movement, validations, and approval workflows.

• Validate Service Cloud functionalities such as Case Management, Queues, Email-to-Case, and customer support workflows.

• Perform SLA and entitlement milestone validations including escalation scenarios, start/stop criteria, and response timelines.

• Prepare and execute detailed test cases, test scenarios, and test data based on business requirements.

• Identify, log, track, and retest defects throughout the defect lifecycle.

• Support User Acceptance Testing (UAT) activities and release validation.

• Collaborate with developers, admins, and business teams to troubleshoot and resolve issues.

• Participate in sprint planning, requirement discussions, and QA review meetings.

• Ensure quality standards and test coverage across Salesforce releases.

Required Skills

• 2–3 years of experience in Salesforce QA / Salesforce Testing.

• Strong understanding of Salesforce Sales Cloud and Service Cloud concepts.

• Hands-on experience in testing:

  • Leads

  • Accounts

  • Contacts

  • Opportunities

  • Quotes

  • Cases

  • Queues

  • Email functionality

• Experience in validating end-to-end CRM business processes.

• Knowledge of approval processes, validation rules, workflows, and case escalation scenarios.

• Good understanding of SLA validations and entitlement management testing.

• Experience in functional testing, regression testing, and UAT support.

• Familiarity with defect management and QA lifecycle processes.

• Experience working in Agile/Scrum environments.

• Strong analytical, troubleshooting, and communication skills.

Preferred Skills

• Exposure to Salesforce Lightning testing.

• Experience with test management and defect tracking tools such as JIRA or Azure DevOps.

• Basic understanding of Salesforce integrations and APIs.

• Knowledge of automation testing tools such as Selenium or Provar is an added advantage.

• Salesforce certification is a plus.

Educational Qualification

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

What We Are Looking For

• Candidate with practical project experience in Salesforce QA.

• Ability to explain real-time testing scenarios confidently.

• Strong communication and stakeholder interaction skills.

• Detail-oriented mindset with good problem-solving abilities.

• Ability to work independently in a remote setup.

Interview Focus Areas

• Salesforce Sales Cloud and Service Cloud testing scenarios.

• Opportunity Management and Case Management testing.

• SLA and entitlement validation scenarios.

• Functional testing and regression testing concepts.

• Defect lifecycle management.

• End-to-end business process validation.

• Real-time project experience and troubleshooting approach.