customer success associate

Customer Success Associate – Bangalore We are hiring a Customer Success Associate to join our Bangalore team and be the primary point of contact for our customers. In this role, you will handle customer queries via phone calls and chat, providing solutions in real-time while ensuring satisfaction and retention. You will onboard new customers, troubleshoot issues, document feedback, and collaborate with technical teams to resolve problems. You'll maintain accurate CRM records, proactively reach out to at-risk customers, and contribute to our knowledge base. We're looking for someone with 0–2 years of customer-facing experience (support, sales, hospitality, BPO, or similar) who excels at solving problems via calls and chat, communicates clearly and empathetically, and has strong listening skills. You should be comfortable with CRM tools, able to multitask in a fast-paced environment, and eager to grow into more strategic CS roles. We offer competitive salary, comprehensive training, health benefits, flexible work arrangements, and mentorship from experienced leaders. If you're a patient problem-solver with genuine care for customer success, apply now with your resume and a brief note about how you resolved a tough customer issue.