Role & Responsibilities
Managed a portfolio of B2B SaaS customer accounts, driving customer success, retention, and business growth.
Built and maintained strong client relationships through consultative engagement and strategic account management.
Identified upsell and cross-sell opportunities to consistently achieve and exceed revenue targets.
Understood customer business challenges and recommended appropriate product solutions to maximize value.
Conducted regular business reviews, product demonstrations, and customer presentations.
Collaborated with Sales, Product, Support, and Customer Success teams to ensure seamless customer onboarding and issue resolution.
Monitored customer health, proactively addressed risks, and improved overall customer satisfaction and retention.
Maintained accurate account records, forecasts, and customer interactions using CRM tools.
Preferred Candidate Profile
5+ years of experience in Customer Success, Account Management, Sales, or other customer-facing roles within a B2B SaaS environment.
Strong track record of managing business accounts and consistently achieving revenue and retention goals.
Expertise in consultative selling, stakeholder management, and relationship building.
Excellent verbal and written communication, presentation, and negotiation skills.
Ability to understand customer business needs and translate them into effective SaaS product solutions.
Self-motivated, proactive, process-oriented, and capable of working independently.
Strong analytical and problem-solving abilities with a customer-first mindset.
Comfortable supporting customers across US time zones and working night shifts.
Perks & Benefits
Competitive salary with performance-based incentives.
Opportunity to work with global B2B SaaS customers.
Career growth and continuous learning opportunities.
Collaborative and high-performance work environment.
Exposure to cross-functional teams and strategic customer engagement.
Flexible and inclusive workplace culture.
Health insurance and other employee benefits (as applicable).