HR Lead (Physician Operations)- U.S. Healthcare
Job Title: HR Lead (Physician Operations)- U.S. Healthcare
Employment Type: Full-Time | Permanent | Remote (Work From Home)
Shift Timing: US Night Shift – 7:30 PM to 4:30 AM (IST)
Location: Candidates must be based in Pune only
Joining: Immediate Joiners Preferred
About the Role
We are seeking a highly organized and detail-oriented HR Lead (Physician Operations) to
manage the end-to-end physician onboarding lifecycle. This role acts as the primary liaison
between physician leadership, healthcare facilities, credentialing teams, and recruiting
partners to ensure physicians are successfully onboard and ready to begin practice.
The ideal candidate will have experience in US Healthcare Provider Credentialing,
Physician Onboarding, Provider Enrollment, and Operations Coordination. Success in
this role requires exceptional organizational skills, strong communication, and the ability to
manage multiple physician onboarding projects while ensuring compliance with regulatory
and facility requirements.
Key Responsibilities
Recruitment & Interview Coordination
• Coordinate physician interviews with leadership and external recruiting partners.
• Schedule interviews across multiple time zones and manage calendar logistics.
• Track candidates throughout the recruitment pipeline.
• Attend interviews to document availability, licensing status, and onboarding
timelines.
• Communicate regularly with physicians, recruiters, and internal stakeholders.
Provider Credentialing & Enrollment
• Manage the complete provider credentialing and recredentialing process.
• Collect and review credentialing documents, including:
o CV
o Medical Licenses
o DEA Registration
o Board Certifications
o ACLS/BLS Certifications
o Malpractice Insurance
o NPI Information
• Maintain and update CAQH profiles.
• Coordinate provider enrollment through PECOS and commercial payer portals.
• Perform Primary Source Verification (PSV) where required.
• Monitor credentialing status and proactively follow up with facilities and payers.
Physician Onboarding
• Coordinate the end-to-end physician onboarding process.
• Ensure all onboarding documentation is completed before the physician's start
date.
• Coordinate EMR access, IT setup, training schedules, and site readiness.
• Share onboarding resources, orientation details, and facility-specific requirements.
• Track onboarding milestones to ensure timely physician launches.
Compliance & Documentation
• Maintain accurate physician records within Airtable and internal systems.
• Ensure complete and error-free documentation with no missing information.
• Track expiring licenses, DEA registrations, certifications, malpractice insurance, and
other credentials.
• Coordinate timely renewals to maintain provider compliance.
• Conduct internal audits to ensure credentialing accuracy and regulatory
compliance.
Contract & Malpractice Coordination
• Facilitate Provider Services Agreement execution through BoldSign.
• Coordinate with malpractice insurance providers to obtain Certificates of Insurance
(COI).
• Maintain malpractice insurance trackers and documentation.
• Ensure contracts and supporting documents are properly maintained.
Operations & Stakeholder Coordination
• Serve as the primary point of contact between physicians, healthcare facilities,
credentialing teams, recruiting partners, and internal operations.
• Identify onboarding delays and proactively resolve issues.
• Monitor onboarding timelines to ensure physicians are ready for scheduled site
launches.
• Maintain detailed trackers and provide regular operational updates.
Key Competencies
• Strong knowledge of US Healthcare Provider Credentialing
• Physician Onboarding & Provider Enrollment
• CAQH & PECOS Management
• Credentialing Compliance & Documentation
• Primary Source Verification (PSV)
• Excellent organizational and multitasking skills
• Strong stakeholder and relationship management
• High attention to detail and accuracy
• Excellent written and verbal English communication
• Time management and problem-solving skills
• Ability to work independently in a remote environment
Qualifications
Required
• Bachelor’s degree in healthcare administration, Business Administration, Human
Resources, or a related field.
• 3+ years of experience in:
o Provider Credentialing
o Physician Onboarding
o Provider Enrollment
o US Healthcare Operations
• Experience coordinating with physicians, hospitals, or healthcare facilities.
• Strong understanding of credentialing documentation and compliance
requirements.
Tools & Software
• CAQH
• PECOS
• Airtable
• Google Workspace, Microsoft Excel
• BoldSign / DocuSign
• EMR/EHR Systems
• Credentialing Portals
• Provider Enrollment Portals
Additional Requirements
• Excellent organizational and documentation skills.
• Strong email etiquette and professional communication.
• Ability to manage multiple physician onboarding projects simultaneously.
• Comfortable working with cross-functional teams in a fast-paced environment.
• Ability to meet strict deadlines while maintaining accuracy.
• Willingness to work US shift timings.