Customer Service Executive | Permanent Work From Home Role

Key responsibilities:

1. Responding promptly to customer inquiries via email and chat.
2. Reviewing and managing all client communications, inquiries, and orders to ensure high-quality service delivery.
3. Maintaining and strengthening existing customer relationships to ensure ongoing satisfaction and retention.
4. Liaising effectively with overseas customers to accommodate their requirements and time zones.
5. Collaborating with contracted artists and internal teams to ensure projects are completed accurately and on schedule.
6. Conducting thorough quality control and proofing of all completed projects before submission to clients for approval.
7. Working closely with the chat support team and the outbound call team to streamline client interactions and enhance service delivery.
8. Fostering a collaborative environment to facilitate seamless communication and efficient workflow within the team.
9. Compiling and analyzing monthly sales reports to track performance and identify improvement opportunities.
10. Providing insights and recommendations to senior management based on report findings.