GIVA is one of India's leading direct-to-consumer fine jewellery brands, specialising in 925 silver jewellery, gold jewellery, and lab-grown diamonds. Founded in 2019 and headquartered in Bengaluru, GIVA was built to make authentic, elegant, and accessible jewellery available to modern Indian consumers.
With a strong omnichannel presence, GIVA has grown from an online-first startup into a national retail brand with 370+ stores across India, 10 million+ app downloads, and 98% pincode coverage nationwide. The company blends craftsmanship, technology, and design innovation to create contemporary jewellery for everyday wear and gifting.
Our Mission: To redefine fine jewellery for the modern generation by making premium designs accessible, trustworthy, and affordable.
Role: Senior Fashion Consultant / Fashion Consultant
Key Responsibilities
Drive sales growth by improving customer engagement, conversion, repeat business, and average bill value.
Deliver an exceptional customer experience and act as a role model for the store team.
Coach and mentor Fashion Consultants on selling skills, product knowledge, customer handling, and service standards.
Identify operational and customer experience bottlenecks and work with stakeholders to implement improvement plans.
Support store teams in achieving sales, productivity, and customer satisfaction targets.
Build strong relationships with customers and resolve escalations professionally.
Monitor store performance and recommend actionable strategies to improve business outcomes.
Share best practices and successful initiatives across the Retail Excellence team.
Ensure adherence to GIVA's visual merchandising, operational, and customer service standards.
Must-Have Skills
Strong consultative selling and customer relationship management skills.
Proven ability to improve sales performance and customer experience.
Excellent coaching, mentoring, and influencing skills.
Strong communication and interpersonal abilities.
Data-driven mindset with the ability to identify improvement opportunities.
High ownership, adaptability, and problem-solving skills.
Preferred Background
Jewellery, Fashion, Luxury, Lifestyle, Beauty, or Premium Retail.
Experience handling high-value customers and driving premium retail experiences.
Exposure to store turnaround initiatives or retail performance improvement is an added advantage.
Experience
Strong experience in retail sales, preferably as a Senior Fashion Consultant, Senior Sales Associate, Department Manager, or similar role.
Demonstrated success in achieving sales targets and delivering exceptional customer experiences.