Job Title: Process / Business Analyst – Healthcare Provider
Location: Remote (USA in EST time Zeon)
Duration: Contract
Years of Experience Required: Minimum 8+ years; no strict maximum, but typically up to 10–17 years preferred
Education Background:
Bachelor’s degree in business, Healthcare Administration, IT, or related field (master’s preferred but not mandatory)
Domain/Industry: Healthcare (Payer / Provider Operations)
Must Have Skills (Current Project):
Strong experience as a Business Analyst / Process Analyst
Healthcare payer/provider domain expertise
Experience with provider onboarding, credentialing, or network management workflows
Process mapping and documentation (AS-IS / TO-BE workflows)
Experience capturing business rules, exceptions, and dependencies
Strong stakeholder communication and workshop facilitation skills
Experience working with automation/RPA projects (UiPath Mandtory)
Familiarity with healthcare Payer systems such as FACETS or similar
Experience with tools like MS Visio, Miro, Jira, Confluence, or BPM tools
Knowledge of Medicare / Medicaid processes
Roles & Responsibilities (Concise & Impactful):
Lead discovery sessions with stakeholders to understand provider operations workflows
Analyze and document AS-IS and TO-BE processes across provider onboarding, credentialing, and network management
Identify process gaps, inefficiencies, exceptions, and automation opportunities
Translate business requirements into clear functional specs for RPA/automation teams (UiPath)
Collaborate with cross-functional teams (business, tech, operations) to drive process improvements
Support UAT, validation, and deployment of automated solutions
Ensure accurate documentation of business rules, dependencies, and compliance requirements (Medicare/Medicaid)
Hiring Manager Expectation (What they are really looking for):
A strong Healthcare Business Analyst who can bridge business and automation — someone who understands provider/Payer operations deeply and can quickly identify, document, and enable automation opportunities (RPA/UiPath) with minimal handholding. The ideal candidate is process-driven, detail-oriented, and confident working with stakeholders in a fast-paced remote environment.
Top 5 Skills (with Ideal Experience):
Healthcare Domain Expertise – Strong experience in payer/provider workflows (onboarding, credentialing, network management)
Business Analysis & Process Mapping – AS-IS / TO-BE workflows, gap analysis, documentation
RPA / Automation Exposure – UiPath or similar tools; ability to translate processes into automation requirements
Stakeholder Management – Workshops, communication, requirement gathering across business & tech teams
Healthcare Systems & Tools – FACETS or similar + Visio, Jira, Confluence, BPM tools