Join our team as a Service Support Coordinator and play a pivotal role in ensuring client satisfaction for a leading automation company with a 20-year legacy in high-end lighting controls and smart home integration. We're seeking a proactive, client-focused professional to manage post-installation support and drive our Annual Maintenance Contract business, directly contributing to our continued growth across Delhi, Mumbai, and Bangalore.
Responsibilities
Act as the primary point of contact for clients, managing post-installation support and Annual Maintenance Contracts (AMC).
Proactively engage clients through cold calling to pitch and secure AMC services.
Support the service team by reconciling materials and managing client payments.
Orchestrate material ordering, conduct stock verification, and schedule deliveries efficiently.
Generate and issue invoices and Delivery Challans (DC) following thorough stock verification.
Ensure meticulous documentation, seamless client coordination, and timely follow-ups.
Requirements
A graduate degree with a consistent academic record (60% marks or higher).
A Diploma in Electrical/Electronics.
2-3 years of proven experience in a similar support or coordination role.
Exceptional communication skills with a strong command of spoken English.
Demonstrated working proficiency in Microsoft Excel (including advanced functions) and MS Office Suite.
A naturally cooperative, polite, and pleasant personality, fostering positive client and team interactions.
What We Offer
The chance to join a market-leading system integrator with 20 years of industry expertise in high-end automation.
A dynamic work environment focused on cutting-edge technology for luxury residential and commercial spaces.
Competitive compensation package, offering a significant hike on your current salary.
Opportunity for direct impact on client satisfaction and the company's continued business expansion.